Terms & Conditions

Terms and Conditions

These are the general terms and conditions governing your use of this website and our services. By accessing, browsing, using or signing up for this website, our newsletters or social media updates, or any other services and features, you are concluding a legally binding agreement with Dolly’s Couture on the terms set out under this policy. Personal information which we collect or that we otherwise obtain in connection with your access or use of this website is handled in accordance with our privacy policy (accessible here https://www.dollyscouture.com/content/2-privacy-policy (“Privacy Policy”). Your continued use of this website and our services constitutes your explicit consent to our Privacy Policy.

1. Introduction

This website www.dollyscouture.com and the information, content, products and services it makes available (which shall collectively be hereinafter referred to as the “Website”), is provided to you by Dolly’s Couture., a business incorporated under the provisions of the Companies Act, 2013 and having its registered office at M 496 Guru Harkrishan Nagar, Paschim Vihar, New Delhi 110087 (“Dolly’s Couture”, “We” or “Us”). These terms of use (the “Terms of Use“) set forth the terms and conditions governing your use of this Website. For the purposes of this Terms of Use, the term "You" or "Your" shall refer to the end user (customer of the store). If You are using the Website or services on behalf of Your company (or another entity), then "You" means Your company (or such other entity), its officers, members, agents, successors and assigns. Before using the services rendered by TTPL through this Website, you are requested to read and understand the Terms of Use specified herein. You are required to read and understand the existing Terms of Use every time before using the services offered by Us. Lack of knowledge related to any terms of Terms of Use or the amendments affected to the Terms of Use from time to time may not absolve you from any of your liabilities under the Terms of Use. Dolly’s Couture expects you to further read and understand the Privacy Policy which would be treated as a part of this Terms of Use before using the services offered by Us. You shall be equally bound by the stipulations therein once you agree to the Terms of Use with Dolly’s Couture.

1. Modification to the Terms of Use

Dolly’s Couture reserves the right to make changes to this Terms of Use and/or the Privacy Policy from time to time in its sole discretion, by updating and posting the revised version of the same on this Website and specifying the effective date of the new version of the Terms of Use and/or the Privacy Policy. All updates and amendments to the Terms of Use and/or the Privacy Policy shall be notified on the Website. Your continued use of the Website following the posting of a new version of the Terms of Use and/or the Privacy Policy constitutes your acceptance of any such changes. Accordingly, whenever you visit this Website you should check to see if a new version of the Terms of Use and/or the Privacy Policy has been posted. The Terms of Use and/or the Privacy Policy, as modified or amended from time to time are a binding contract between Dolly’s Couture and You.

1. Contact Information

If you have any questions or concerns with respect to this Terms of Use or the Website you may contact a representative of Dolly’s Couture by emailing us at sales@dollyscouture.com. Additionally, please also refer to our Privacy Policy for the contact details of the Grievance and Nodal Officer for Dolly’s Couture, for redressal of any grievances or concerns relating to your interests as a consumer and/ or under the applicable data protection laws.

1. Website’s Intended Audience

This Website is directed towards legal adults. The Website provides a promotional platform for users, advertisers, brands and partners. The use of this Website is not intended for any person under the age of 18 years. Users must be 18 years of age or older to register, visit, access or use the Website or the services in any manner. By registering, visiting or using the Website or the services, you hereby represent and warrant to Us that you have obtained a minimum of 18 years of age, and that you have the right, authority and capacity to access and use the Website and the services, and agree to abide by the Terms of Use. If You are below 18 years of age, it is assumed that You are using/browsing the Website under the supervision of Your parent or legal guardian and that Your parent or legal guardian has read and agreed to this Terms of Use and Our Privacy Policy. Please note that if Dolly’s Couture gets knowledge of the fact You are under the age of 18 and are using/browsing the Website without the supervision of Your parent or legal guardian, Dolly’s Couture reserves the right to deactivate Your account without further notice.

1. Member Registration

While You do not have to be a registered user (“Member”) to access our Website, we recommend that you register with us to receive our exclusive offers and content. You agree to provide true, accurate, current and complete information about yourself as prompted by the registration form. If you provide information that is untrue, inaccurate, not current or incomplete, or if We have reasonable grounds to suspect that You have provided such information, We may (in addition to any other rights or remedies available to us), suspend or terminate Your membership and refuse any and all current or future use of the Website and the services (or any portion thereof). Users must immediately notify Us of any known or suspected unauthorized use of a Member’s account, or any known or suspected breach of security, including loss, theft, or unauthorized disclosure of Member's password. Members should be cautious about sharing their account information with third parties. Each Member is responsible for the confidentiality of her/his personal information, including use of the account by any third party, whether or not such use is authorized by the Member. If You register yourself with our Website, You are responsible for maintaining the confidentiality of Your Member identification and password information, and for restricting access to Your computer. You agree to accept responsibility for all activities that occur under Your Member identification and password. When You sign up/ register on this Website, Your personal information will be registered automatically in our database which will be maintained by Us and may be used for sending marketing and promotional emails, newsletters etc, if subscribed to. In case of change in personal information, You may write to Us at the contact information provided above. It is hereby clarified that Dolly’s Couture cannot and will not be liable for any loss or damage arising from your failure to comply with this Section.

In addition to the above, You agree and acknowledge that We may in our sole discretion: (1) restrict, change, suspend, or terminate Your access to all or any part of the Website; (2) reject, move, or remove any material that may be submitted by You; (3) move or remove any content that is available on the Website; (4) deactivate or delete your account registered with Dolly’s Couture and all related information and files thereof; (5) establish general practices and limits concerning use of the Website; and (6) assign rights and liabilities with respect to your account hereunder, to any other entity.

Notwithstanding anything to the contrary herein, You acknowledge and agree that You shall have no ownership or other interest in Your account registered with Dolly’s Couture, and You further acknowledge and agree that all rights in and to their account are and shall forever be owned by Us.

1. Control of Personal Information

As a Member, we allow You to have certain control over Your privacy settings, as detailed in our Privacy Policy. Please refer to our Privacy Policy for details regarding our usage of Your personal information and Your rights to all such information.

1. Website’s Content

You acknowledge that by using the Website, you may be exposed to content that you find objectionable, indecent or offensive or which is inaccurate, misleading or incomplete. We assume no obligation or responsibility for confirming the accuracy, completeness or usefulness of any content, nor do We endorse such content. We do not verify the identity of people using our Website. You use the Website and the content at your own risk. 

1. Use of Content

A variety of information, messages, posts, text, graphics, software, data, and other materials (“Content“) is available on the Website. The Content available on the Website shall be used solely for Your non-commercial and/or to benefit from the products, services and Content available on the Website. No right, title or interest in any Content is transferred to you, whether as a result of downloading such Content or otherwise. Dolly’s Couture reserves complete title and full intellectual property rights in all Content. Except as expressly authorized by this Terms of Use, you may not use, alter, copy, distribute, transmit, or derive another work from any Content obtained from the Website or the service. Dolly’s Couture grants you a non-exclusive, non-transferable, revocable, limited license to view the Content retrieved from the Website only for your personal, non-commercial use, provided that you do not remove or obscure any copyright notice, trademark notice, or other proprietary rights notices displayed on or in conjunction with the Content. You may not use any Content available via the Website in any other manner or for any purpose without the prior written permission of Dolly’s Couture. All rights not expressly granted in this Terms of Use are expressly reserved to Dolly’s Couture. Dolly’s Couture may at any time modify, discontinue, or suspend its operation of this Website, or any part thereof, temporarily or permanently, without notice to You.

1. Member-Submitted Content and Rights Over It

Any material, information, or data You transmit to Dolly’s Couture (each a “Submission” or collectively “Submissions”) will be considered non confidential and non-proprietary. Dolly’s Couture does not want to receive any confidential or proprietary information from You via this Website. In respect of all Submissions You make:

You guarantee that You have the legal right to distribute the Submission and that You are not in violation of any law or the rights of any person or entity, and

You grant to Dolly’s Couture a royalty-free, irrevocable, perpetual and worldwide right to use, distribute, display and create derivative works from the Submission, in any and all media, in any manner, in whole or in part, without any restriction or responsibilities to You.

While Dolly’s Couture strives to keep the Content that it posts on the Website accurate, complete, and up-to-date, Dolly’s Couture cannot guarantee, and is not responsible for, the accuracy, completeness, or timeliness of any Content, whether provided by Dolly’s Couture, or its suppliers. Dolly’s Couture does not endorse and is not responsible for the accuracy or reliability of any opinion, advice or statement made on the Website. Dolly’s Couture recommends that all Members must use their discretion while relying or acting upon any information, advice, suggestion or tip provided on the Website, as may be shared by Dolly’s Couture.

Dolly’s Couture makes no claims to ownership of Submission that You submit, distribute or otherwise make available to Dolly’s Couture and You continue to retain all ownership rights in such Submission and the right to use Your Submission as You determine. However, You grant to Dolly’s Couture and its affiliates a worldwide, nonexclusive, perpetual, fully sub-licensable, royalty-free right and license as set below:

with respect to the Submission (e.g. not intended as a private communication), the license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform and publicly display such Submission (in whole or part) worldwide via the Website or otherwise, and/or to incorporate it in other works in any form, media, or technology now known or later developed; and

with respect to photos, graphics, audio, video or journals that you submit, the license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, publicly perform and publicly display such Submission for the purpose for which such Submission was submitted, or made available.

1. Contact with Third Party

Your dealings with advertisers or other third parties found on or accessible through the Website are solely between You and the third party. These dealings include, but are not limited to, Your participation in promotions any terms, conditions, warranties, or representations associated with such dealings. The links provided to third party websites are solely as a convenience to users and should not be construed as an endorsement by Dolly’s Couture of content, items, or services on those third-party websites. You access and use such websites, including the content, items or services on those websites, solely at Your own risk. Dolly’s Couture does not make any representations or warranties with respect to any content or privacy practices, or otherwise with respect to such third parties or any items or services that may be obtained from such third parties, and You agree that Dolly’s Couture will have no liability with respect to any loss or damage of any kind incurred as a result of any dealings between You and any third party, or as a result of the presence of such third parties on the Website.

1. Intellectual Property Rights

This Website is owned by Dolly’s Couture. All right to, title to, and interest in the Content available on/ via the Website, the Website's look and feel, the designs, trademarks, service marks, and trade names displayed on the Website, and the Website URLs, are the property of Dolly’s Couture or its licensors, and are protected by copyrights, trademarks, patents, or other proprietary rights and laws. The Website and the Content are protected by Indian copyright laws, and belong to Dolly’s Couture or its partners, affiliates or contributors. The copyrights in the Content are owned by Dolly’s Couture or other copyright owners who have authorized their use on the Website. You may not manipulate or alter the images or other Content on the Website in any way.

All trademarks, service marks, logos and designs used on this Website, whether registered or unregistered, are owned by Dolly’s Couture or other third parties. You may not use or display any trademarks, service marks, logos or designs owned by Dolly’s Couture or its affiliates without Our prior written consent.

1. Express Written Permission

Express written permission of Dolly’s Couture is required for You to do any of the following:

Use, duplicate, republish, upload, dispense, gather, revise, or transmit the Content or the Website for commercial purposes;

Use of the brand name Dolly’s Couture;

Alter, eliminate, remove, supplement, add to, publish, transmit, participate in the transfer, rental or sale of, create derivative works from, or in any way exploit any of the Content, in whole or in part; and

Collect or index information provided to Dolly’s Couture using any automated means, such as robots, spiders, scrapers, scripts, or similar means or equivalent manual processes.

In addition to any remedies that Dolly’s Couture may have at law or in equity, if Dolly’s Couture reasonably determines that You have violated or are likely to violate the foregoing prohibitions, Dolly’s Couture may take any action it reasonably deems necessary to cure or prevent the violation, including, without limitation, the immediate removal of materials that violate the foregoing prohibitions from the Website.

1. Indemnification

You agree to indemnify, defend and hold harmless Dolly’s Couture, its directors, officers, employees, agents, subsidiaries, business partners and affiliates from and against any and all liability, damages, losses, claims, expenses of any kind (including, but not limited to direct, incidental, consequential, exemplary and indirect damages) and reasonable attorney’s fees, resulting from or arising out of (1) Your use, misuse or inability to use the Website or breach of the Terms of Use and/or the Privacy Policy; (2) the Submission you submit or transmit to the Dolly’s Couture. This defense and indemnification obligation will survive the termination of the Terms of Use and Your use of the Website.

1. Disclaimer

The Website is provided on an “as is” and “as available” basis. Dolly’s Couture expressly disclaims all warranties of any kind, whether express or implied, including, without limitation, any warranties of merchantability, fitness for a particular purpose, and non-infringement. Dolly’s Couture does not make any warranty that the Website will meet Your requirements, or that access to the Website will be uninterrupted, timely, secure, or error-free, or that defects, if any, will be corrected. Dolly’s Couture makes no warranties as to the results that may be obtained from the use of the Website or as to the accuracy, quality, or reliability of any information obtained through the Website. You agree and acknowledge that to the maximum extent permitted by applicable law, we will have no liability related to user Content arising under intellectual property rights, libel, privacy, publicity, obscenity, or other laws. We also disclaim all liability with respect to the misuse, loss, modification, or unavailability of any user Content. Further, You agree that any access to the Website, and all aspects related to downloading material or data is done entirely at Your own discretion and risk and You will be solely responsible for any damage to Your computer systems or yourself or loss of data that results from the download of such material or data. We accept no liability for any errors or omissions, with respect to any information provided to You whether on behalf of ourselves or third parties. None of our directors, agents, representatives, or our affiliates will be responsible for and we hereby disclaim liability for any lost profits, revenues, information, or data, or consequential, special, indirect, exemplary, punitive, direct or incidental damages arising out of or related to your use of the Website.

1. Representations & Warranties

By using the Website, You represent and warrant that:

You are at least 18 (eighteen) years of age or

have the consent of a parent or legal guardian.;

You understand and agree that these Terms of Use is a legally binding agreement and the equivalent of a signed, written contract;

You will use the Website and the services in a manner consistent with all laws and regulations and in accordance with the terms and conditions of these Terms of Use;

You are authorized to sign for and bind the person or entity using the Website or the services; and

You will provide only true, accurate, complete and current information to TTPL.

1. Additional Terms of Use 

The coupon code discount cannot be clubbed with any other discount or offer.

The coupon code discount is not valid on the purchase of gift cards.

The coupon code discount is valid only on prepaid orders.

1. Website Subscription

By accepting to these Terms of Use, you grant the Website Your permission to send You administrative and promotional e-mails. We will send you information regarding your account activity and purchases, as well as updates about our products and promotional offers. You can opt out of our promotional emails anytime by communicating your intention to unsubscribe by way of email correspondences. Please see our Privacy Policy for details.

By placing an order, You make an offer to us to purchase products you have selected based on standard Website restrictions, merchant specific restrictions, and on the terms and conditions stated herein.

1. Exactness Not Guaranteed

Please note that as means to assist the customers in identifying the products of their choice. Dolly’s Couture provides visual representations on the Website, while we endeavour to provide accurate visual representations, Dolly’s Couture hereby disclaims any guarantee or warranty of exactness of such visual representation or description of the product as ordered by the customers, with the actual product ultimately delivered to customers. The appearance of the product when delivered may vary slightly for various reasons. Dolly’s Couture has done its best to display as accurately as possible the colors of the products shown on this Web site. However, the representation of the colours also might be influenced by the lighting. We have tried our best to reflect the actual colours. The brightness and colour intensity of the products in the website might also depend on the monitor settings.

There could be subtle variations in colour, texture and finish, which is inherent in hand crafted products. In Handloom products, an irregular weave or print is not a defect; in many instances that helps us to differentiate handloom and hand crafted fabrics from the rest. Please follow the wash

instructions in the back of the tag for best results. The quality of any products, services, information, or other material purchased or obtained by You through the Website will be as per the Our standards.

1. Pricing

Please note that the prices of the products areas provided on the Website and although we endeavour to ensure that the price displayed on the Website are correct, error may occur. Any order placed for a product that is listed at an incorrect price may be cancelled. This shall be regardless of whether the order has been confirmed and/or payment levied. In the event the payment has been processed, the same shall be credited to your account and duly notified to you by email. The price of the product ordered within the territory of India will be in Indian Rupees and the price of the product ordered outside the territory of India will be in United States Dollars. Dolly’s Couture reserves a right to change the prices for the products and/or the services in its sole discretion. Please be informed that the prices may vary at the sole discretion of Dolly’s Couture for different territories.

Once you have selected all the products that you wish to purchase, they will be added to your cart. The next step will be to process the order and make the payment. To that end, you must follow the steps of the purchase process, indicating or verifying the information requested in each step. Furthermore, throughout the purchase process, before payment, You can modify the details of your order. It is hereby clarified, that in addition to the payment of the applicable price for the products ordered, you are also responsible for paying all shipping costs. In a credit card transaction, you must use your own credit card.Dolly’s Couture will not be liable for any credit card fraud. The liability to use a card fraudulently will be on You and the onus to 'prove otherwise' shall be exclusively on You.


1. Delivery and Shipping

Please note that the delivery and shipping of the products ordered on the Website will be as per the https://www.dollyscouture.com/content/1-shipping-and-delivery of Dolly’s Couture, which is incorporated under the Terms of Use by reference. Partial delivery of product needs to be reported within 24 hours of receipt of the product, along with an unboxing video of the product. We do not guarantee the colour/ purity/ content of zari unless stated explicitly on the product. Please note that there may be certain orders that We are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your  order. If Your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account or will be paid through cheque.

After ordering the product on site and/or after online payment for the same, and in case the product is no more available due to exhaustion or for any other reason subsequently, the order will be cancelled. Due intimation about the same and refund of payment accepted against the order will initiated through the same mode of payment through which Payment was initiated. Details for the payee account would have to be shared with Dolly’s Couture for the same.

1. Return and Exchange

Please note that the return and exchange of the products ordered on the Website will be as per the https://www.dollyscouture.com/ of Dolly’s Couture, which is incorporated under the Terms of Use by reference.

In case We receive a cancellation notice and the order has not been processed/approved by us, We shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us. We have the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by Us and accept our decision regarding the cancellation.


1. Miscellaneous

22.1   Relationship of the Parties: None of the provisions of the Terms of Use shall be deemed to constitute a partnership or agency between You and Us.

22.2   Entire Agreement: The Terms of Use sets forth the entire understanding and agreement between You and Us with respect to the subject matter hereof which supersedes all prior representations, agreements and understandings, whether oral or written, in connection therewith and shall prevail notwithstanding any variance

with any other terms of any order submitted.

22.3   Assignment: You cannot assign or otherwise transfer the Terms of Use, or any rights granted hereunder to any third party. We may transfer our rights and obligations under these Terms of Use without Your prior express consent, provided that We assign these Terms of Use on the same terms or terms that are no less advantageous to You. You agree to use the services provided by Us, Our affiliates, consultants and contracted companies, for lawful purposes only. We may assign any or all of its rights under these Terms to Our

Affiliates without Your consent.

22.4   Severability: In the event, any provision of the Terms of Use be held legally void, this does not invalidate the whole contract. Instead, the invalid provision shall be replaced with an effective provision with the same economic purpose. The same applies to possible gaps in this contract.

22.5 Intellectual Property: Dolly’s Couture expressly reserve all intellectual property rights in all text,  programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of Dolly’s Couture or any third party's intellectual property rights. All rights, including  copyright, in this website are owned by or licensed to Dolly’s Couture. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Dolly’s Couture.

You may not modify, distribute or re-post anything on this website for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of Dolly’s Couture. All other marks are the property of their respective companies.

No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.

All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the "Contents") are intended solely for personal, non-commercial use.

22.6   Force Majeure: We will not be liable for any delay or failure on Our part in performing any obligations under these Terms of Use due to any cause beyond our reasonable control, including but not limiting to, strikes, riots, protests, mass demonstration, government imposed restrictions, civil commotion, fire, floods, explosions, acts of God, acts of State, war, enemy action or terrorist action etc.

22.7   Governing Law and Jurisdiction: The use of the Website and the purchase of the products and/or service through the Website shall be governed by the laws of India. Any controversy that arises or is related to the use of the Website or the said products shall be subject to the non-exclusive jurisdiction of the Indian courts in New Delhi India and you hereby accede to and accept the jurisdiction of such courts.